Customer Service

Privacy Policy

1. At The Australian Orchid Nursery we understand our customer's concerns about their personal information and how it is collected and used. We want to assure you that we are committed to protecting and handling our client's privacy securely and carefully. 
2.  At The Australian Orchid Nursery to process your order, we need information such as your name, email or contact number, delivery address and payment details. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.
3. Your Personal Information:
   1. This will be collected when you log on, place an order or register with us.
   2. This will not be collected when you visit our web site and surf our product list.
   3. When you place an order and/or register your details with us, you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions and phone number.
   4. The information we collect about our clients is used to process orders and to personalize their shopping experience.
   5. Your personal information will not be shared, sold, rented or bartered to any third party without your permission

Terms and Conditions

All photos within this site are not for commercial reproduction without permission from The Australian Orchid Nursery.

Please ensure that you have read all terms and conditions carefully before making your purchase.
By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and The Australian Orchid Nursery

1. Orders
   1. All orders placed through this web site are subject to confirmation and acceptance by The Australian Orchid Nursery
   2. We reserve the right to change prices without notice due to the nature of Primary Production. The Australian Orchid Nursery reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and payment made. If payment has been made for the purchase and your order is canceled, we will notify you immediately and refund the amount paid. We will inform you as soon as possible of any changes in prices, or cancellation of orders.
      
      
2. Prices
   1. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)
      For each online order, you must pay:
      1. the applicable price for the relevant goods confirmed by The Australian Orchid Nursery
      2. the delivery and handling fee specified on the web site at that time.
         
   2. Your credit card details are safe and secure. All credit card information is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.
   3. For security reasons we do not keep your credit card details on record.
      
      
3. Pick Ups
   1. Are available on request. Please phone or email well ahead so your order may be gathered in advance.
      
4. Postage
   1. Delivery times vary wildly,so always be patient.
   2. Orders will be delivered to the address specified by you.
   3. Deliveries will be made to you by our contracted delivery drivers. Our preferred courier is Australia Post.
   4. We will do our best to deliver your order promptly. Once funds have cleared, most items will be dispatched the following day.
   5. While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery.
   6. You may request Certified or registered mail.Please email request well in Advance.
   7. Missing or damaged goods while in transit, will be processed according to the terms and conditions of the courier company.
      
      
5. Availability
   1. Every effort will be made to satisfy your order. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you at the earliest convenience.
   2. In this instance, your order will either be placed on back order, or you will be issued with a store credit note.
      
      
6. Pictures & Product Descriptions:
   1. Pictures are for illustrative purposes only. Whilst every effort is made to make products descriptions as accurate as possible, errors may unintentionally occur.
   2. If you require clarification on any item specifications, please contact our office via email.
   3. All pictures on this site are copyright and the property of The Australian Orchid Nursery,Certain images may be the property of other persons and these have been used with authority of the image owner.
      
      
7. Payment Details
   1. Paypal order will take preference due to the speedy notification of successful funds transfer
   2. We accept the following methods of payment: Money Order, Bank Cheque, Credit Card (Visa, Master), and Direct Bank Deposits.
   3. When paying by Direct Deposit, please use your order number as the payment reference. If for some reason this is not possible, email us the branch name and branch number (BSB), date and amount paid. This will ensure that we are able to dispatch your order promptly.
   4. Cash sales Greatly appreciated
   5. Full Payment Instructions will be provided to you in the checkout.
   6. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with The Australian Orchid Nursery
      
8. Returns Policy & Warranties
   1. We do not offer, nor accept returns,or offer refunds unless an arrangement has been made personally with Wayne Turville.
      
      
9. Cancellation
   1. If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date
   2. The Australian Orchid Nursery may cancel any order that has sat idle without payment for a period of two weeks.
      
10. Liability
    1. The Australian Orchid Nursery shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
    2. Australian Orchid Nursery expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.
       
       
11. Changes To Terms
    1. These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from The Australian Orchid Nursery
       
       
12. Applicable Law.
    1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.